Refund and cancellation

A shipment can be cancelled while it is still booked, before pickup, by the operations team. After pickup, cancellation follows the status rules in the tracking system and may not be available once the shipment is moving.

Charges already agreed on an account rate card are a commercial matter between RD Trade Network and that customer. Refunds, if any, are handled against the invoice for that docket and are not processed from this public page.

To ask about a cancellation, raise a support ticket from the customer portal or contact the Corporate Office with the docket number.